Shipping policy

Shipping area: 

- Our shipping policy offers free delivery for all orders within the United States. Please note that this policy does not apply to Alaska, Puerto Rico, Hawaii, APO, FPO, DPO, and International orders. We apologize for any inconvenience this may cause and are always available to assist with any questions or concerns.

 

Shipping Charge: 

- We offer FREE shipping and tax for each product in store.facilehome.com

 

Shipping time: 

  1. For in-stock orders, we'll provide tracking number within 1-2business days. shipping times can be affected by variable customs clearance times or public holidays and couriers will limit their operation at these times. Normally, service will resumes immediately after each holiday. 
  2. A shipping confirmation email with tracking number will be sent to your email once the order has shipped. It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later or contact us.
  3. Shipping time depends on the distance from warehouse, we will indicate when there are a large quantity of orders.
  4. Please allow 3-5 business days for your shipment to arrive to your address. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

 

Shipping carriers: 

- We always use FedEx and UPS for transportation. And SIGNATURE is needed when delivered by FedEx.

 

Deliver information:

1 . SIGNATURE is required when delivered by FedEx.

2 . If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days, we will help you solve this. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.

3 . Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.